Chapter Three Consulting
  • Home
  • About us
    • About us
    • Team
    • Services
    • FAQs
    • ISO Certification
    • Testimonials
    • Our Partners
  • Services
    • Licensing
    • CCTV
    • ISO 9001
    • ISO 27001
    • GDPR
    • COMPLIANCE
    • Training Platform
    • Onboarding
  • Contact
  • PPL Insights ISO 27001 Case Study
  • OneFix ISO 9001 Case Study
  • Bright ISO 27001 Case Study
  • Helpdesq ISO 27001 Case Study
  • Brittain Marketing Case Study
  • Walton Heath Case Study
  • SimplyVAT Case Study
  • Cumberland Hotel Case Study
  • Clark Brownscombe Case Study
  • Helpdesq Case Study
Helpdesq
 
When GDPR compliance is closely connected to customer confidence

Executive Summary
Helpdesq are an IT support company offering I.T support services and equipment supply.  Rather than a fixed monthly fee that is biased towards the supplier, they only charge for what they do.
 
The Challenge
It was essential to ensure that not only was Helpdesq fully GDPR compliant as an IT support services company, but also could be seen to be so by customers, by being able to demonstrate all the necessary documented proof.
 
To be able to achieve this objective with confidence, Helpdesq quickly realised they needed a GDPR expert to confirm what was required and so sought advice and were recommended to Chapter Three Consulting (C3C) by a customer.
 
The Solution    
Chris Ball, Managing Director of Helpdesq was impressed by C3C’s systematic and pragmatic approach and the Company was appointed.
 
Eddie Finch of C3C conducted a GDPR review including data protection impact assessments (DPIA) and provided a Toolkit providing the data protection policies and procedures to be implemented.  C3C’s templated processes and sample policy statements (such as a GDPR compliant privacy policy) were quickly adapted and completed to demonstrate compliance. 
 
The Results  
All the necessary and proportionate GDPR documentation was put in place. However, as a result of the GDPR review with Eddie and the data protection impact assessment, Helpdesq also further modified the internal procedures that involved the storage or processing of data.
To communicate with their engineers in the field, Helpdesq had always used WhatsApp. Concerned about the vulnerability to leakage, the Company created a new WhatsApp group within which all messages are deleted daily to avoid any risk to customers. ‘As this was not paperwork, I saw this as a real risk,’ said Chris Ball.
 
This is still an ongoing process and is closely monitored, as are all procedures across the Company relating to compliance.

Chris Ball, Managing Director 

www.helpdesq.co.uk

Compliance Advisory Limited trading as Chapter Three Consulting
Podium House, 61 Chapel Road, Worthing, West Sussex BN11 1HR
Telephone 0330 004 0020
 Registered in England and Wales 17 Liverpool Road, Worthing, West Sussex BN11 1SU under registration 10006908 | VAT number 235914794 | ICO Registration ZA207739

Copyright 2017
PRIVACY POLICY    |    TERMS & CONDITIONS    |    COOKIE POLICY
Picture
Cert No. 11203
​ISO 9001   ISO 27001

  • Home
  • About us
    • About us
    • Team
    • Services
    • FAQs
    • ISO Certification
    • Testimonials
    • Our Partners
  • Services
    • Licensing
    • CCTV
    • ISO 9001
    • ISO 27001
    • GDPR
    • COMPLIANCE
    • Training Platform
    • Onboarding
  • Contact
  • PPL Insights ISO 27001 Case Study
  • OneFix ISO 9001 Case Study
  • Bright ISO 27001 Case Study
  • Helpdesq ISO 27001 Case Study
  • Brittain Marketing Case Study
  • Walton Heath Case Study
  • SimplyVAT Case Study
  • Cumberland Hotel Case Study
  • Clark Brownscombe Case Study
  • Helpdesq Case Study