Helpdesq
ISO 27001, not a tick-box exercise but a methodology welcomed by all
Executive Summary
Helpdesq are a very customer centric IT support company, offering IT support services and equipment supply. As well as monthly fixed fee services they offer “Pay as you go” support which is often much better for the client.
The Challenge
To Chris Ball, Managing Director at Helpdesq, gaining ISO 27001: 2013 Information Security Management System (ISMS) accreditation and certification was a logical progression from GDPR compliance.
“When explained by Eddie Finch, CEO of Chapter Three Consulting Ltd (C3C), it was clear to me that ISO 27001 was that important next ‘step-up’ I wanted us to take as a service company and would provide real market advantages.
To my delight, all the team were on-board with the idea from day one. It was really a self-imposed challenge for all of us to see where and how we as a company could enhance our processes and really develop what we are capable of,” said Chris Ball.
The Solution
The ISMS is a systematic approach to managing information security, and defines security controls including people, processes and IT systems. To make it as easy as possible C3C provide their clients with a simple, cost effective 12 step implementation plan and all the support needed to help them throughout the programme, concentrating on one aspect at a time, to get ready for their UKAS certification audit.
The C3C service includes liaison with the certification body, a full suite of implementation tools, a comprehensive document toolkit, internal audit training, support and attendance at management reviews and telephone support.
The Results
Helpdesq completed and were certificated to ISO 27001: 2013 in a little over 6 months.
“Though not directly impacting the bottom line just yet, there is a tangible change in motivation and professionalism of our team, and we are working on spreading the word about our improved services,” said Chris Ball.
“The C3C approach was fundamental to our success because there was a lot to take in all at once. However, having their simple step by step process to follow, with all the guidance and support we needed, always kept it understandable and do-able. It was continual process improvement. We now have top class processes to underpin our friendly service and we are ready for the next stage of our business growth.”
Chris Ball, Managing Director
www.helpdesq.co.uk
ISO 27001, not a tick-box exercise but a methodology welcomed by all
Executive Summary
Helpdesq are a very customer centric IT support company, offering IT support services and equipment supply. As well as monthly fixed fee services they offer “Pay as you go” support which is often much better for the client.
The Challenge
To Chris Ball, Managing Director at Helpdesq, gaining ISO 27001: 2013 Information Security Management System (ISMS) accreditation and certification was a logical progression from GDPR compliance.
“When explained by Eddie Finch, CEO of Chapter Three Consulting Ltd (C3C), it was clear to me that ISO 27001 was that important next ‘step-up’ I wanted us to take as a service company and would provide real market advantages.
To my delight, all the team were on-board with the idea from day one. It was really a self-imposed challenge for all of us to see where and how we as a company could enhance our processes and really develop what we are capable of,” said Chris Ball.
The Solution
The ISMS is a systematic approach to managing information security, and defines security controls including people, processes and IT systems. To make it as easy as possible C3C provide their clients with a simple, cost effective 12 step implementation plan and all the support needed to help them throughout the programme, concentrating on one aspect at a time, to get ready for their UKAS certification audit.
The C3C service includes liaison with the certification body, a full suite of implementation tools, a comprehensive document toolkit, internal audit training, support and attendance at management reviews and telephone support.
The Results
Helpdesq completed and were certificated to ISO 27001: 2013 in a little over 6 months.
“Though not directly impacting the bottom line just yet, there is a tangible change in motivation and professionalism of our team, and we are working on spreading the word about our improved services,” said Chris Ball.
“The C3C approach was fundamental to our success because there was a lot to take in all at once. However, having their simple step by step process to follow, with all the guidance and support we needed, always kept it understandable and do-able. It was continual process improvement. We now have top class processes to underpin our friendly service and we are ready for the next stage of our business growth.”
Chris Ball, Managing Director
www.helpdesq.co.uk